Client Implementation Manager
Press Ganey
full-time
Posted on:
Location Type: Remote
Location: Illinois • Massachusetts • United States
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About the role
- Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommending, and guiding product configuration, helping set expectations, and establishing priorities.
- Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
- Partners with Delivery Team to ensure completion of product configuration, manage timelines for deliverables and to setup clients for success.
- Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
- Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post-implementation support.
- Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
- Provides product overview and connects client with training and education opportunities.
Requirements
- Minimum 5 years of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
- Excellent interpersonal, communications, listening, and presentation skills.
- Solid working knowledge of improvement methodology, best practices, and data analytics.
- Proven track record of successfully delivering complex projects and attaining high client satisfaction.
- Ability to work in a fast-paced environment while prioritizing competing client needs.
- Obsession with customer experience including follow-up and problem resolution.
- Bachelor’s degree in a relevant field.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analyticsimprovement methodologybest practices
Soft Skills
interpersonal skillscommunication skillslistening skillspresentation skillsclient satisfactionproblem resolutionprioritization