Press Ganey

Senior Director – Strategic Consulting Operations

Press Ganey

full-time

Posted on:

Location Type: Hybrid

Location: Illinois • Pennsylvania • United States

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Salary

💰 $127,000 - $165,000 per year

Job Level

Senior

About the role

  • Develop and maintain SOPs for business operations and project financial governance.
  • Support creation of, review, approve, and refine proposals, project budgets, pricing structures, and financial models for consulting services.
  • Create scalable frameworks and templates that enable operational staff to work more efficiently and with greater autonomy.
  • Own core operational processes across the business, identifying opportunities for standardization, automation, and efficiency improvements.
  • Enhance user experience for critical tools, including Kantata (professional services automation platform) and Salesforce to enable visibility and accountability for project and service line performance, and enhance forecasting, capacity planning, and financial tracking.
  • Partner to build and optimize capacity/forecasting, project set‑up, deliverable tracking—while ensuring alignment with broader organizational standards.
  • Partner with senior leadership to design and implement scalable operational strategies that support continued growth (e.g., new consultant onboarding; practice area training/cross-training).
  • Mentor and develop operational staff, ensuring they have clear frameworks to deliver high‑quality work.
  • Act as a senior advisor on operational maturity, identifying long‑term improvements in project governance, forecasting, and financial rigor.

Requirements

  • 10+ years of experience in consulting/business operations, project finance, PMO leadership, or a similar function
  • Deep expertise in project management, budgeting, forecasting, and financial model development
  • Strong proficiency with professional services automation tools; experience with Kantata is highly preferred
  • Demonstrated ability to build processes, automate workflows, and drive operational change across cross‑functional teams
  • Proven success supervising or mentoring team members and scaling processes in a growth environment
  • Excellent analytical, strategic thinking, communication, and stakeholder management skills.
  • Bachelor's degree in business or related field; Master’s preferred
Benefits
  • Competitive benefits package
  • Discretionary bonus tied to achieved results
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudgetingforecastingfinancial model developmentprocess automationoperational strategy designproject governancecapacity planningfinancial tracking
Soft Skills
analytical skillsstrategic thinkingcommunication skillsstakeholder managementmentoringteam supervisioncross-functional collaboration
Certifications
Bachelor's degree in businessMaster's degree in business or related field