Press Ganey

Account Management Support Specialist

Press Ganey

full-time

Posted on:

Location Type: Remote

Location: Illinois • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $27 per hour

Job Level

Junior

About the role

  • Work with Implementation team to address client data, surveying, and reporting requests
  • Use software tools to configure, test and validate all member experience products
  • Responsible for client support throughout the implementation or on-going support cycle
  • Prioritize workload and manage timelines to meet client target dates for projects and implementations
  • Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
  • Troubleshoot and resolve issues while appropriately escalating to next level support or manager
  • Serve as first level support for QC efforts

Requirements

  • 1-2 years of relevant experience in information technology, health care, project management or operations role
  • Excellent written and verbal communication skills
  • Working knowledge of technical concepts (such as software, databases, data imports, and APIs)
  • Excellent analytical, organization and problem-solving skills
  • Strong attention to detail
  • Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
  • Ability to handle stressful situations
  • Knowledge of Health Plans and member experience is preferred
Benefits
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data importsAPIssoftware configurationsoftware testingsoftware validation
Soft Skills
communication skillsanalytical skillsorganizational skillsproblem-solving skillsattention to detailstress management