Specialist, Managed Service Operations

Presidio

full-time

Posted on: 1/16/2026

Location Type: Remote

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About the role

Generate accurate and timely quotes for service renewals.
Collaborate with Presales to build detailed equipment lists that align with customer requirements.
Proactively initiate renewal activity at least six months prior to contract expiration.
Manage and maintain data accuracy in key systems including ServiceNow, Power BI, and the Configuration Management Database (CMDB).
Partner with leadership to ensure pricing is competitive and aligns with industry standards.
Maintain clear documentation and ensure operational workflows adhere to company policy and client expectations.
Liaise with vendors to obtain competitive pricing and up-to-date contract terms.
Collaborate with the billing department to ensure invoice accuracy and timely delivery.
Work closely with the Accounts Receivable team to reconcile accounts and maintain financial accuracy across client records.
Utilize advanced Excel functions such as formulas, VLOOKUPs, and pivot tables to analyze data and support operational decisions.
Provide periodic reporting and analysis to support strategic initiatives and continuous improvement.

Bachelor’s degree or equivalent experience and/or military experience
1–3+ years of experience in a Managed Services or IT Operations environment is highly preferred.
Proficiency in Microsoft Excel and other Office applications; familiarity with ServiceNow and Power BI is a strong plus.
Excellent organizational, analytical, and communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative setting.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisadvanced Excel functionsformulasVLOOKUPpivot tables

organizational skillsanalytical skillscommunication skillsability to manage multiple prioritiesability to meet deadlines

Bachelor’s degreemilitary experience