Managing Consultant, Splunk
Presidio
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide CX Team leadership that focuses on customer engagements, ensuring high-quality delivery, clear communication, and strong customer relationships.
- Mentor and coach the CX Team consultants, focusing on technical excellence and a customer-first mindset.
- Partner with Sales, the Solution Architect team, and the Delivery team leaders to ensure seamless handoffs, consistent customer experience, and successful outcomes.
- Act as a customer advocate, proactively identifying risks, addressing concerns, and driving continuous improvement in service delivery.
- Lead end-to-end delivery of Splunk Professional Services engagements, including architecture design, implementation, optimization, and troubleshooting.
- Serve as the primary technical point of contact for customers throughout the engagement lifecycle.
- Conduct discovery workshops to understand business goals, data sources, and operational challenges.
- Translate customer requirements into scalable, secure, and performant Splunk solutions.
- Deliver high-quality documentation, diagrams, runbooks, and knowledge transfer sessions.
- Architect and deploy complex Splunk Enterprise and Splunk Cloud environments.
- Develop advanced searches, dashboards, alerts, and custom visualizations.
- Create and tune props/transforms, CIM mappings, data onboarding configurations, and TA customizations.
- Integrate Splunk with external systems including security tools, cloud platforms, and SIEM/SOAR solutions.
- Troubleshoot performance issues, ingestion gaps, and search inefficiencies in large, distributed environments.
- Provide guidance on observability, security analytics, IT operations, or business analytics depending on customer need.
- Lead and manage a team of Customer Experience Engineers, providing direction, guidance, and day-to-day support.
Requirements
- Bachelor’s degree or equivalent experience and/or military experience
- 8+ years of hands-on Splunk engineering experience in enterprise environments.
- Demonstrated experience leading or mentoring customer-facing (CX) teams, including technical consultants, engineers, or delivery resources in enterprise environments.
- Proven ability to drive exceptional customer experiences by aligning technical delivery with customer outcomes, expectations, and long-term value realization.
- Experience serving as an escalation point and trusted advisor for customers, ensuring successful engagement delivery and customer satisfaction.
- Expertise across Splunk Enterprise, Splunk Cloud, and associated components (indexers, SHC, deployment server, ingestion pipelines).
- Proven experience delivering customer-facing Professional Services or consulting engagements.
- Deep knowledge of SPL, data modeling, CIM, and advanced dashboarding.
- Strong understanding of Linux, networking fundamentals, scripting languages (Python, Bash), and cloud platforms (AWS/Azure/GCP).
Benefits
- Health insurance
- 401(k)
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Splunk engineeringarchitecture designimplementationoptimizationtroubleshootingSPLdata modelingCIMadvanced dashboardingscripting languages
Soft skills
leadershipmentoringcustomer advocacycommunicationproblem-solvingteam managementcustomer relationship managementcontinuous improvementtechnical excellencecustomer-first mindset
Certifications
Bachelor’s degreemilitary experience