Senior Solution Architect, ITOM
Presidio
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
Tech Stack
About the role
- Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions.
- Develop and maintain products that support Contender Solution's business objectives.
- Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals.
- Support and influence the architectural direction of products and projects.
- Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed.
- Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs.
- Field complex and difficult questions from customers, providing expert solutions and overcoming objections.
- Lead product demos, showcasing technical capabilities to meet customer requirements.
- Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency.
- Develop technical designs based on business requirements, creating scalable and secure architectures.
- Contribute to the development of unique intellectual property, driving innovation within the company.
- Oversee technical reviews, ensuring the quality of deliverables meets the company's standards.
- Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed.
- Collaborate with cross-functional teams to ensure smooth implementation of architectural solutions.
- Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.
- Maintain a high level of technical proficiency, achieving and maintaining certifications in relevant platforms and methodologies.
- Stay updated on industry trends, technologies, and best practices to ensure that the solutions provided are cutting-edge.
Requirements
- Proven experience in leading architectural design and development for large-scale projects, ideally in a ServiceNow environment.
- Experience in designing integrations between ServiceNow and other third-party applications.
- Track record of successfully guiding customers through complex technical questions and product adoption.
- Experience in leading workshops and presentations to customers.
- At least two Certified Implementation Specialist certifications from SNow Learning or equivalent.
- Additional certifications in relevant technologies are a plus.
- Expertise in ServiceNow platform and solutions.
- Strong understanding of industry best practices and methodologies.
- Ability to mentor and guide junior team members in both technical and professional growth.
- Ability to develop and maintain complex technical designs and integrations.
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
architectural designdevelopmentintegrationstechnical designsdata flowoperational efficiencyscalable architecturesproduct adoptiontechnical proficiencycustomer workshops
Soft skills
mentoringguidancecollaborationcommunicationproblem-solvingleadershipcustomer successinnovationpresentation skillsteam building
Certifications
Certified Implementation SpecialistSNow Learning certificationsrelevant technology certifications