Customer Success Account Manager
Prescryptive Health, Inc.
full-time
Posted on:
Location Type: Remote
Location: Virginia • Washington • United States
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Salary
💰 $80,000 - $115,000 per year
About the role
- Support the senior Customer Success lead in managing assigned employer accounts.
- Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses.
- Prepare materials for business reviews, renewal discussions, and performance guarantee reporting.
- Coordinate internal resources to execute defined account strategies.
- Track open items, action plans, and deliverables to ensure commitments are met.
- Ensure accurate execution of contract requirements, reporting deliverables, and billing support.
- Monitor service levels and proactively identify risks or gaps in performance.
- Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately.
- Maintain accurate documentation and audit ready records in a HIPAA regulated environment.
- Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders.
- Translate technical and operational data into clear client ready materials.
- Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery.
- Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.
Requirements
- Bachelor’s degree in business, healthcare, or related field, or equivalent experience.
- 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience.
- Experience supporting employer clients in an account management or implementation capacity.
- Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals.
- Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- High attention to detail and commitment to accuracy.
- Excellent written and verbal communication skills with ability to translate technical information into clear client updates.
- Comfort working in a compliance sensitive, HIPAA regulated environment.
- Proficiency in Microsoft Office and CRM or project management systems.
- Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.
Benefits
- Flexible time off, including 12 paid holidays
- 401k match plus 100% employer paid medical, dental, and vision premiums
- Company contribution to Health Savings Account
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PBM operationsclaims adjudicationeligibilitybillingreportingplan designrebate structuresspecialty medicationsdata analysisprocess improvements
Soft Skills
organizational skillsattention to detailcommunication skillsclient managementproblem-solvingcross-functional collaborationtime managementstrategic thinkingadaptabilitycustomer service