Prescott's, Inc

Field Service Technician

Prescott's, Inc

full-time

Posted on:

Location Type: Hybrid

Location: New Orleans • Louisiana • United States

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Salary

💰 $31 - $36 per hour

Job Level

Junior

About the role

  • Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
  • Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
  • Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
  • Conduct installations and equipment modifications as required.
  • Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
  • Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
  • Plan and manage service schedules to ensure timely response and completion of all assignments.
  • Maintain professional, courteous communication with customers, contractors, and colleagues.
  • Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
  • Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
  • Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
  • Manage personal tools, parts, and inventory efficiently to support field operations.
  • Ensure compliance with company safety policies and all customer site protocols.

Requirements

  • High school diploma or GED required; technical school training in mechanical, electrical, or electronic systems preferred.
  • Valid driver’s license and clean driving record required.
  • 1–3 years of directly related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
  • Strong technical, troubleshooting, and mechanical aptitude.
  • Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.
  • Working knowledge of electrical, plumbing, and mechanical systems.
  • Excellent organization, communication, and problem-solving skills.
  • Proficiency with computers and Windows-based software applications.
  • Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
  • Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
  • Flexibility to accommodate customer schedules and respond to emergency service calls as needed.
Benefits
  • Medical, dental and vision insurance
  • 401(k) plan with employer match
  • Paid time off and holidays
  • Travel expense reimbursement
  • Company vehicle, if applicable
  • Company supplied laptop computer, cell phone and other technologies, if applicable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairmaintenancemechanical aptitudeelectrical systemsplumbing systemsGetinge equipmentSteris equipmentinstallationequipment modification
Soft Skills
customer experiencecommunicationorganizationproblem-solvingflexibilitydedicationproactive communicationtrainingcourtesytime management
Certifications
high school diplomaGEDvalid driver's license