Preply

Customer Care Specialist

Preply

full-time

Posted on:

Location Type: Remote

Location: Egypt

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Salary

💰 $8,004 per year

About the role

  • Answer customers’ questions and resolving any issues that they may be facing;
  • Identify problem areas and flagging them to the concerned team;
  • Ensure customer satisfaction, and work on collecting and tracking user's feedback;
  • Work closely with the product teams to resolve issues and share customer feedback;

Requirements

  • Previous experience providing support through live chats
  • Fluency in English
  • Strong technical and analytical skills;
  • Ability to provide proactive and innovative solutions;
  • Outstanding written and verbal skills;
  • Ability to understand customer's needs;
  • Ability to work in teams;
  • A customer-centric, empathetic mindset with excellent listening skills;
  • An ability to focus on what counts, creating simple solutions to deliver fast results;
  • A passion for learning and desire for self-improvement.
  • Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
  • Internet connection of at least 30mbs
Benefits
  • Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
  • Our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.
  • No calls—only written communication via chats, emails, and social.
  • We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical skillsanalytical skillsproblem-solvingcustomer supportlive chat support
Soft Skills
communication skillscustomer-centric mindsetempathylistening skillsteamworkproactive solutionsinnovative solutionsfocus on resultspassion for learningself-improvement