Preply

CX Program Manager – Expansion

Preply

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Own Experience Metrics & Drive Improvement
  • Monitor performance, spot trends, and diagnose root causes
  • Turn data and customer insights into clear recommendations
  • Lead cross-functional programs end-to-end
  • Build a feedback loop between expansion markets and global teams
  • Own Policy and Processes for New Markets & Subjects
  • Create, modify, and maintain policies that govern the learner and tutor experience
  • Map end-to-end user journeys for learners and tutors
  • Define and document the CX processes each new expansion requires
  • Drive alignment on policies and processes across multiple teams
  • Execute Expansions & Raise the Bar with Every Launch
  • Drive go-to-market readiness in partnership with Supply Operations and Customer Care Change Management teams.
  • Coordinate across teams to land smooth launches

Requirements

  • 4+ years in strategy & operations, consulting, marketplaces, or high-growth tech roles
  • Proven track record leading cross-functional initiatives, geographic expansion, or new vertical launches end-to-end, with clear outcomes
  • Analytical and data-savvy: root-cause analysis, translating insights into business and product recommendations
  • Excellent program and project management skills
  • Experience writing or owning customer-facing policies or operational processes
  • Strong communication, stakeholder management, and influencing skills.
Benefits
  • We power people’s progress
  • Creating life-changing learning experiences
  • Help people discover the magic of the perfect tutor
  • Craft a personalised learning journey
  • Stay motivated to keep growing
  • Human-led, tech-enabled approach
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root-cause analysisdata analysisprogram managementproject managementpolicy creationprocess documentationuser journey mappinggo-to-market strategyperformance monitoringtrend analysis
Soft Skills
communicationstakeholder managementinfluencingcross-functional leadershipanalytical thinkingproblem-solvingcollaborationorganizational skillsadaptabilitystrategic thinking