Customer Experience Manager
Prenetics
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead and develop a 10+ global team across multiple time zones
- Own frontline performance metrics
- Own and optimise the CX tech stack
- Partner with CX and key stakeholders to reduce churn and increase LTV
- Contribute to the design of a scalable global service model
Requirements
- 5+ years in high-growth D2C, e-commerce, or subscription environments
- 3+ years leading team leads or managers
- Experience scaling frontline CX operations
- Strong understanding of CX metrics and operational levers
- Demonstrated ability to use data to drive improvement
- Commercial awareness and understanding of retention economics
- Excellent communication skills
- Experience managing global teams across time zones
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CX metricsdata analysisperformance metricsoperational levers
Soft Skills
leadershipcommunicationteam managementcollaborationcommercial awareness