Implementation Manager
Premier Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $150,000 per year
About the role
- The Implementation Manager is a leader who motivates and manages the team that installs Premier products
- Coordinates internal services dependencies and customer dependencies to ensure that a customer implementation is successful
- Facilitates communication between the client and internal team
- Manages issues and is responsible for final decisions related to project success
- Determines resource allocation and defines project plans
- Provides member support by answering questions and troubleshooting issues about data accuracy
- Identifies problems and resolutions, manages change throughout the projects
- Coordinates regular client meetings and training sessions
- Escalates and prioritizes important technological issues on behalf of the client to facilitate resolution
Requirements
- 5 or more years of relevant experience in the healthcare industry
- Ability to troubleshoot technical issues and own their resolutions
- Ability to manage multiple client relationships simultaneously
- Ability to interact well with customers / strong customer support ethic
- Ability to effectively communicate complex problems internally and externally
- Proven success in information systems implementation and support
- Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.)
- Prior experience implementing products with AI-driven models
- Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle
- Clinical experience (RN, MA, etc.) a plus
- Bachelor’s Degree
Benefits
- Health, dental, vision, life and disability insurance
- 401k retirement program
- Paid time off
- Participation in Premier’s employee incentive plans
- Tuition reimbursement and professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproject managementinformation systems implementationAI-driven modelsEpic softwareCerner softwareHospital BillingProfessional BillingClaimsRevenue Cycle
Soft Skills
leadershipcommunicationcustomer supportproblem-solvingteam managementresource allocationclient relationship managementchange managementfacilitationtraining
Certifications
Epic certification