Accounts Receivable Team Leader
Premier Foods
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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Job Level
About the role
- Lead daily performance across the AR team, ensuring that productivity targets, SLAs and KPIs are consistently met.
- Manage the promotional ledger proactively, ensuring accurate processing, timely resolution of queries and strong communication with internal teams.
- Build and maintain strong working relationships with stakeholders across PBS, Customer Teams, Finance, and other business units to ensure smooth end-to-end processes.
- Chair ledger reviews, prepare updates, and attend site or customer visits to support the optimisation of credit control processes.
- Deliver accurate, high-quality reporting to meet internal and external audit requirements, ensuring records are maintained and easily accessible.
- Support Business Continuity planning, ensuring documentation is up to date, tested and robust.
- Champion behaviours aligned to Premier Foods’ values and promote a collaborative, solutions-focused team environment.
- Conduct regular 1:1s, performance reviews and coaching conversations to support individual growth and team effectiveness.
- Identify training needs, development opportunities and succession plans to support long-term capability building.
- Manage team absences, holiday planning and return-to-work processes.
- Address performance issues constructively and professionally, ensuring alignment with company expectations and values.
- Champion a customer-first mindset within the AR team, ensuring all stakeholders receive a professional, responsive and high-quality service.
- Handle escalated customer queries and complaints promptly, ensuring issues are resolved with clarity, empathy and efficiency.
- Attend regular cross-functional meetings to improve communication, streamline processes and strengthen working relationships across PBS and the wider business.
- Promote knowledge-sharing and continuous improvement across the AR function.
- Ensure all team activities align with the business controls framework, including adherence to the Credit Policy and Risk & Control Framework.
- Support internal and external audit requirements, providing timely and accurate information.
- Maintain and update process documentation, ensuring procedures remain accurate, relevant and clear.
- Identify opportunities to improve data quality, standardise processes and enhance overall efficiency.
Requirements
- Proven experience managing or leading a Credit Control, Accounts Receivable, or query resolution team.
- Strong communication skills, with the ability to influence at all levels.
- Demonstrated ability to deliver exceptional customer service and build strong relationships.
- Intermediate Excel capability (including Pivot Tables and VLOOKUPs).
- Ability to manage a busy workload, prioritise effectively and perform under pressure.
- High level of accuracy, strong attention to detail and solid problem-solving capability.
- Experience with commercial claims processes.
- A team‑player mindset, with an enthusiasm for continuous improvement and collaborative working.
- Experience of working with SAP
Benefits
- Competitive salary
- Pension scheme of up to 7.5%
- Life assurance
- Holiday purchase scheme
- Sharesave scheme
- Employee discount platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Credit ControlAccounts Receivablequery resolutionExcelPivot TablesVLOOKUPcommercial claims processesproblem-solvingdata quality improvementprocess standardization
Soft Skills
communicationinfluencecustomer servicerelationship buildingprioritizationattention to detailteam playercontinuous improvementcollaborative workingperformance management