Premier

Customer Support

• Provide customer service and account support on inbound phone calls
• Accurately maintain records, navigate online and mobile platforms, ensure compliance
• Handle processing fees, effectively communicate account benefits, and address fraudulent activities
• Ensure the accuracy of basic customer details maintained in the system
• Provide product and service information, respond to customer questions, and address customer issues and concerns
• Adhere to mandatory procedures to ensure work is performed in accordance with quality standards

Customer Service Associate I