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Premier

Customer Service Associate I

Premier

Customer Service Associate providing customer service and account support at First PREMIER Bank. Responsible for handling inbound phone calls and navigating online platforms for customer record maintenance.

Posted 6/13/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Provide customer service and account support on inbound phone calls
  • Accurately maintain records, navigate online and mobile platforms, ensure compliance
  • Handle processing fees, effectively communicate account benefits, and address fraudulent activities
  • Ensure the accuracy of basic customer details maintained in the system
  • Provide product and service information, respond to customer questions, and address customer issues and concerns
  • Adhere to mandatory procedures to ensure work is performed in accordance with quality standards

Requirements

What you’ll need
  • High school diploma or equivalent preferred
  • Three Months (3) customer service experience preferred
  • Manage inbound calls efficiently addressing the key needs of the customers
  • Understand credit card products, transactions, compliance and security protocols
  • Strong drive to excel, embrace challenges, and make meaningful contributions
  • Navigate customer service software and databases

Benefits

Comp & perks
  • robust and expanded package of health benefits
  • incentives
  • paid time off
  • growth and career advancement opportunities
  • private concerts
  • outdoor bashes
  • cash and car giveaways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount supportrecord maintenancecomplianceprocessing feescredit card productstransactionssecurity protocolscustomer service softwaredatabases
Soft Skills
effective communicationproblem-solvingattention to detaildrive to exceladaptabilitycustomer focustime managementteam collaborationconflict resolutionorganizational skills
Certifications
high school diplomaequivalent certification