Premera Blue Cross

Account Coordinator

Premera Blue Cross

full-time

Posted on:

Location Type: Hybrid

Location: Washington • United States

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Salary

💰 $48,400 - $72,600 per year

About the role

  • Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success.
  • Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines.
  • Responsible for understanding product or service and entering complete and accurate data into appropriate business application or system.
  • Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.
  • Attend or conduct employee meetings and/or benefit fairs.
  • Perform troubleshooting and provide guidance to producer groups on external sales systems.
  • Work collaboratively within the Sales Support team to provide back-up support as dictated by business needs.
  • Participate in system User Acceptance Testing for system enhancements.
  • Participate in activities and workgroups to improve processes and procedures to improve the customers experience.
  • Facilitate issue resolution by working cross-functionally to ensure customer needs have been met.

Requirements

  • Associates degree or two (2) years of work experience (Required).
  • Two (2) years of sales and/or customer service experience (Required).
  • Bachelor’s degree.
  • Knowledge of Premera products, operations, policies, and underwriting guidelines.
  • Experience with Seibel or other CRM applications is helpful but not required.
Benefits
  • Medical, vision, and dental coverage with low employee premiums.
  • Voluntary benefit offerings, including pet insurance for paw parents.
  • Life and disability insurance.
  • Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
  • Wellness incentives with mental well-being resources, counseling services, stress management programs, and mindfulness programs.
  • Generous paid time off.
  • Tuition assistance for undergraduate and graduate degrees.
  • Employee recognition program for anniversaries and team accomplishments.
  • On-campus model provides flexible work arrangements and access to networking opportunities.
  • Free convenient on-site parking.
  • Subsidized on-campus cafes.
  • Fitness & well-being center offering in-person and virtual workouts, nutritional counseling.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrysales systems managementreportingtroubleshootingUser Acceptance Testingprocess improvement
Soft Skills
communicationcollaborationproblem-solvingcustomer servicetime management
Certifications
Associates degreeBachelor’s degree