Customer Service Representative
Premera Blue Cross
full-time
Posted on:
Location Type: Remote
Location: Arizona • Idaho • United States
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Salary
💰 $38,500 - $57,800 per year
Job Level
About the role
- Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
- De-escalates calls and provides caller education.
- Follow-up, resolve, and document issues in a timely manner.
- Route inquiries needing further investigation to the appropriate department.
- Conduct routine research as needed.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Requirements
- High School Diploma or GED (Required).
- One (1) year of previous customer service experience (Required).
- Experience with MS Office or other computer platforms (Required).
- Two (2) years of college level courses or two (2) years’ work experience with phone related customer service.
- Healthcare, benefits, call center, claims processing or Facets experience.
Benefits
- Twelve weeks of paid virtual training (100% attendance required).
- Work from home, full time (40-hour week).
- A one-time pre-tax allotment of $500 towards home office furniture.
- Comprehensive benefits package designed to promote health and well-being.
- Employer matched 401k.
- Pension equity plan.
- Healthcare benefits starting day one.
- Generous PTO policy plus two floating holidays.
- Tuition assistance for undergraduate and graduate classes.
- Opportunities for RISE recognition.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefirst call resolutionemail resolutionissue resolutionresearch
Soft Skills
de-escalationcaller educationtimelinesscommunication
Certifications
High School DiplomaGED