Prelude

Customer Support Specialist

Prelude

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Own end-to-end support for a portfolio of clients
  • Helping to onboard new customers, working closely with Sales and Engineering
  • Proactively monitor key accounts for experience improvement
  • Triage, investigate and resolve issues, collaborating with Engineering
  • Develop a deep understanding of clients' businesses
  • Build and maintain support documentation, FAQs, and self-serve resources
  • Identify patterns in client feedback and surface actionable insights
  • Contribute to shaping support processes and tooling

Requirements

  • A few years experience in customer support, client success, or technical support, ideally in a B2B SaaS environment
  • Problem solving and curiosity
  • Proactivity and organisation
  • Excellent written and verbal communication skills, able to adapt to technical and non-technical audiences
  • Excellent English
  • Additional language skills (French, Spanish, etc) is helpful
  • Comfortable working with support tooling
  • Familiarity reading basic API logs or understanding technical error messages
  • Ideally experience with tools like Metabase, Retool, ClickHouse and enjoy using AI or automating wherever possible
Benefits
  • Strong product market fit
  • High touch support
  • Collaboration with Sales and Engineering
  • Work on call hours occasionally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportclient successtechnical supportAPI logstechnical error messages
Soft Skills
problem solvingcuriosityproactivityorganisationwritten communicationverbal communication