Prelude

Customer Support

• Own end-to-end support for a portfolio of clients
• Helping to onboard new customers, working closely with Sales and Engineering
• Proactively monitor key accounts for experience improvement
• Triage, investigate and resolve issues, collaborating with Engineering
• Develop a deep understanding of clients' businesses
• Build and maintain support documentation, FAQs, and self-serve resources
• Identify patterns in client feedback and surface actionable insights
• Contribute to shaping support processes and tooling

Customer Support Specialist