Pragma Technologies

Social Media Manager

• You regularly present products and offers on camera for formats such as Reels, Shorts and Stories.
• You independently develop creative content ideas focused on technology, IT solutions and our product range.
• You work closely with our marketing team to grow our social media presence on platforms such as Instagram, LinkedIn and YouTube.
• You help represent our brand in an authentic and approachable way.

Social Media Video Creator, Brand Face

ServiceNow

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region
• Take full ownership of ServiceNow workstreams - plan, prioritize, and drive delivery independently with minimal supervision
• Lead projects end-to-end: from initial scoping and solution design through to go-live and handover
• Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively
• Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery
• Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations
• Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports
• Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts
• Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures
• Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors)
• Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards
• Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs

Social Media Video Creator, Brand Face

Senior ServiceNow Solution Architect – ITOM, CSDM