Senior ServiceNow Solution Architect – ITOM, CSDM

Pragma Technologies

Senior ServiceNow Solution Architect involved in project leadership and technical delivery for DACH region clients. Developing aligned ServiceNow solutions with an offshore team based in India.

Posted 4/27/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region
Take full ownership of ServiceNow workstreams - plan, prioritize, and drive delivery independently with minimal supervision
Lead projects end-to-end: from initial scoping and solution design through to go-live and handover
Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively
Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery
Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations
Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports
Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts
Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures
Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors)
Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards
Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs

Requirements

What you’ll need

Certified System Administrator (CSA) – mandatory
Certified Application Developer (CAD) – mandatory
CIS-ITSM – mandatory
CIS-Discovery – mandatory
CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise
Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development
Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases
Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors
English: Fluent (written and spoken) - required for daily client and team communication
Hindi: Fluent - required for internal team collaboration

Benefits

Comp & perks

Fully remote position based in India with flexible working hours
Sponsored trip to Switzerland for an in-person workation with the core team - fully covered
Long-term engagement with a stable, growing company in the DACH region
Exposure to high-quality enterprise projects across Switzerland and Germany
Access to ServiceNow learning resources and certification support
Collaborative team culture
Fair compensation aligned with your expertise and contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptGlideScriptFlow DesignerREST APIsIntegration HubApp Engine ServiceNow DevelopmentCMDB architectureCSDM 5.0NowAssistPredictive Intelligence

Soft Skills

project managementcommunicationpresentation skillsstakeholder managementproblem-solvingcollaborationleadershiporganizational skillsindependencefacilitation

Certifications

Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSMCIS-DiscoveryCIS-DF (CMDB & CSDM)