Senior Director, Operations – Dental/Ortho
PracticeTek
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $185,000 - $215,000 per year
Job Level
About the role
- Lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments.
- Report directly to the VP, Market Leader for Vision and Dental/Ortho and serve as their primary operating partner for the Dental/Ortho segment.
- Accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence.
- Partner closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth.
- Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities.
- Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness.
- Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs.
- Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment.
- Improve operational efficiency through standardization, automation, tooling improvements, and structured change management.
Requirements
- 10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments.
- Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator.
- Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes.
- Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities.
- Experience developing leaders and building high-performing teams.
- Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations) preferred.
- Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning preferred.
- Experience with migrations, platform consolidation, or post-acquisition integration preferred.
- Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices) preferred.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational performanceservice deliverybusiness operationsKPI developmentforecastingprocess standardizationautomationchange managementcase/order managementbilling
Soft Skills
leadershipcross-functional collaborationstrategic planningteam buildingcustomer focuscommunicationoperational excellencescalabilityproblem-solvingalignment