Practice EHR

Community Manager – Maternity Leave Contract

Practice EHR

contract

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$80,000 - CA$85,000 per year

About the role

  • Manage and grow the Practice Better community by facilitating discussions, responding to member questions, and fostering peer connections
  • Develop and deliver educational content and Done-For-You resources informed by community member feedback including form and program templates, and other practice-building tools that practitioners can implement immediately with their clients
  • Plan and facilitate community events and peer-learning programs including community roundtables and practitioner panel events
  • Write and coordinate communications for the community including engagement questions and polls, feature release announcements, event invite emails and event page descriptions, as well as other community announcements
  • Champion a peer-learning culture in the community that continuously improves self-service resources, community-driven support, and practitioner connections
  • Build and maintain meaningful connections with community members to understand their evolving priorities, helping uncover opportunities where Practice Better can drive platform value and business outcomes for practitioners
  • Collaborate with Practice Better leaders across Support, Lifecycle, Partnerships, and Product teams to align on practitioner needs, prioritize community initiatives, and create valuable touchpoints throughout the customer journey
  • Create and execute community engagement initiatives with clear goals, consistent performance tracking, and measurement of key metrics like membership rate, Monthly Active Users (MAU%), and GRR uplift to drive adoption and engagement

Requirements

  • 2+ years of community management experience building engagement programs, facilitating discussions and live events, and creating educational content for a practitioner audience
  • Experience in the health and wellness industry as a practitioner or working directly with practitioner customers, giving you authentic understanding of their business challenges and needs
  • A builder mindset - you're energized by working through ambiguity and helping create structure where none exists
  • Data-informed, curious, and adaptable - you use data to make decisions, ask better questions, and seek solutions rather than perfection
  • Systems-oriented thinking - you look for patterns and scalable solutions rather than focusing only on one-off initiatives
  • Proven ability to build educational content and engagement programs with a sharp focus on execution, measurement, and iteration with a strong understanding of community metrics (membership rates, MAU, engagement, etc.) and how to influence them
  • Strong writing skills - you have the ability to adapt tone across different formats - from casual community posts and engagement questions to polished event descriptions and practitioner-facing resources
  • Experience facilitating community discussions and events, with confidence presenting on live events and creating welcoming spaces for peer learning
  • Strong communication and collaboration skills, with a bias for clarity and action
  • Comfortable managing multiple initiatives simultaneously including content creation, event planning, communications, and performance tracking in a fast-moving environment
  • Strong cross-functional collaborator with Support, Lifecycle, Partnerships, and Product teams
  • High level of empathy, patience and professionalism in handling community interactions.
  • Experience in SaaS, customer-facing, or community management roles preferred
Benefits
  • Comprehensive health and dental benefits from day 1
  • Unlimited vacation, built on trust, clear expectations, and real support for taking time off
  • Regular virtual company-wide events, lunches, and team socials to stay connected
  • Remote-first model gives you autonomy and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementeducational content creationevent planningperformance trackingdata analysisengagement program developmentcommunity metricscontent adaptationfacilitation of discussionsSaaS
Soft Skills
strong writing skillscommunication skillscollaboration skillsempathypatienceprofessionalismadaptabilitycuriositysystems-oriented thinkingbuilder mindset