Practice EHR

Customer Success Manager

• Develop and implement end-to-end digital and one-to-many programs for customers
• Create and execute a cohesive strategy with tangible goals
• Provide thought leadership as we evolve our Customer Success vision
• Collaborate with Practice Better leaders across Support, Product and Marketing
• Champion a test-and-learn culture that continuously improves self-service
• Build and maintain meaningful connections with key customer stakeholders
• Coach and develop the team by providing regular feedback

Account Executive

• Own a full-cycle quota, driving new subscription ARR from growing wellness practices
• Build and manage your pipeline through thoughtful outbound prospecting
• Lead consultative discovery with practitioners and clinic owners
• Deliver tailored demos connecting Practice Better’s platform to real outcomes
• Navigate multi-stakeholder buying cycles confidently
• Collaborate cross-functionally with Marketing, Sales Assist, Customer Success, and Product
• Help shape the sales playbook

Community Manager

• Manage and grow the Practice Better community by facilitating discussions, responding to member questions, and fostering peer connections
• Develop and deliver educational content and Done-For-You resources informed by community member feedback including form and program templates, and other practice-building tools that practitioners can implement immediately with their clients
• Plan and facilitate community events and peer-learning programs including community roundtables and practitioner panel events
• Write and coordinate communications for the community including engagement questions and polls, feature release announcements, event invite emails and event page descriptions, as well as other community announcements
• Champion a peer-learning culture in the community that continuously improves self-service resources, community-driven support, and practitioner connections
• Build and maintain meaningful connections with community members to understand their evolving priorities, helping uncover opportunities where Practice Better can drive platform value and business outcomes for practitioners
• Collaborate with Practice Better leaders across Support, Lifecycle, Partnerships, and Product teams to align on practitioner needs, prioritize community initiatives, and create valuable touchpoints throughout the customer journey
• Create and execute community engagement initiatives with clear goals, consistent performance tracking, and measurement of key metrics like membership rate, Monthly Active Users (MAU%), and GRR uplift to drive adoption and engagement

Community Manager – Maternity Leave Contract

Product Manager

• Own the core platform product strategy and roadmap
• Lead our upmarket and premium feature strategy
• Drive end-to-end product outcomes across complex, multi-workstream initiatives
• Lead data-driven decision making across your product areas
• Champion the voice of the practitioner
• Serve as a force multiplier for the product team
• Drive cross-functional alignment across Engineering, Design, Research, Marketing, and Customer Success
• Contribute to org-wide product planning
• Evaluate strategic bets
• Establish shared frameworks and ways of working

Principal Product Manager

• Own product strategy and roadmap for Onboarding & Personalization and AI
• Partner closely with AI engineering team to define and ship AI-powered features
• Lead AI product strategy and prioritize roadmaps
• Drive personalized onboarding experiences
• Set the standard for data-driven product development
• Lead discovery and validation efforts
• Serve as a force multiplier for the product team
• Drive cross-functional alignment across teams
• Develop go-to-market strategies for major launches
• Contribute shared frameworks that improve product org effectiveness

Staff Product Manager

Content Marketing Manager

• Develop and execute a content strategy for scaling practices
• Create high-quality content meeting practices in their buying journey
• Build and refine a system for generating and tracking buying signals
• Partner with Customer Success to tell customer stories
• Collaborate with Product Marketing and Sales to address pain points
• Optimize content for discoverability (SEO)
• Analyze content performance and refine strategies accordingly
• Create a nurture strategy for prospects