PRA Group (Nasdaq: PRAA)

Vice President

• Manage PRA’s relationships with Third-Party Debt Collection Agencies, including sourcing, onboarding, and ongoing management
• Perform responsibilities of a Vendor Relationship Owner per PRA policy
• Manage agency performance to meet or exceed collection targets and develop/maintain Agency Performance and Control Reporting
• Execute all first line Agency Management testing and controls and ensure compliance with applicable laws, regulations, and company policies
• Ensure proper execution of agency placement, recall, and inventory management processes
• Ensure PRA systems are updated with data, payments and notes detailing actions taken at agency partners
• Maintain strong relationships with Third-Party Risk Management (TPRM), Corporate Compliance and Corporate Audit Services (CAS)
• Use data and analysis to provide insight into business performance and recommend process and strategy improvements
• Represent PRA at industry events and maintain professionalism in interactions
• Build relationships with business stakeholders and cross-functional support teams to identify needs and deliver solutions
• Monitor and evaluate work quality, efficiency, and productivity; manage, train, and develop assigned employees
• Interview, train, appraise employees, complete performance appraisals and disciplinary actions, and resolve complaints

AVP – Agency Management