PRA Group (Nasdaq: PRAA)

Business Intelligence Analyst

• Serves as lead analyst and provides analytical support and reporting to the Operations Fulfillment team.
• Works with stakeholders to gather requirements, perform scoping and deliver projects to standardize and enhance reports / models.
• Provides leadership in both the frontend / backend creation of reporting and ultimately automation.
• Excels in data structure with the ability to produce long term reporting along with ad-hoc.
• Responsible for providing complex data analysis and reporting using various data visualization tools (e.g., SQL, Excel, Power BI, SSRS, etc.); Serves as a Project Manager on various reporting initiatives and provides reporting to senior leadership for strategic decision making.
• Identifies trends and uses a data-based approach to recommend opportunities for efficiencies; supports business improvements that reduce expenditures and increase profitability.
• Provides data for formulating and implementing strategic staffing plans and roadmaps; Works with senior leaders in the deliverance of models.
• Provides analysis for contact centers and company-wide initiatives (e.g., Right-Party Contact rates, revenue generation, schedule adherence, etc.); Partners with leadership to develop best in class reporting.
• Assists with analytics, metrics and reporting to develop strategic and operational insights for workforce decision-making at the direction of senior leaders.
• Forecasts performance at the direction of senior leaders by creating performance and accountability reports and monitors efficiency.
• Assists in determining where opportunities exist at the direction of senior leadership.
• Responsible for the automation of reports and workflows.
• Responsible for Project Managing the movement of all data into the DWH (to work in coordinate with the DWH Team).
• Assists in the deployment of new software and technology.
• Leads and mentors lower level analysts in the development of analytic projects; Serves as the subject matter expert for frontend / backend report creation and automation.
• Analyzes report usage and performance; Develops methods to improve low usage and poor performance.
• Presents and trains employees on new reports (from collector to senior leader).
• Assists senior leaders in the allocation workloads across multiple sites and programs, assists in the development and maintenance of short-and long-term capacity plans.

Senior Reporting Analyst

Vice President

• Manage PRA’s relationships with Third-Party Debt Collection Agencies, including sourcing, onboarding, and ongoing management
• Perform responsibilities of a Vendor Relationship Owner per PRA policy
• Manage agency performance to meet or exceed collection targets and develop/maintain Agency Performance and Control Reporting
• Execute all first line Agency Management testing and controls and ensure compliance with applicable laws, regulations, and company policies
• Ensure proper execution of agency placement, recall, and inventory management processes
• Ensure PRA systems are updated with data, payments and notes detailing actions taken at agency partners
• Maintain strong relationships with Third-Party Risk Management (TPRM), Corporate Compliance and Corporate Audit Services (CAS)
• Use data and analysis to provide insight into business performance and recommend process and strategy improvements
• Represent PRA at industry events and maintain professionalism in interactions
• Build relationships with business stakeholders and cross-functional support teams to identify needs and deliver solutions
• Monitor and evaluate work quality, efficiency, and productivity; manage, train, and develop assigned employees
• Interview, train, appraise employees, complete performance appraisals and disciplinary actions, and resolve complaints

Senior Reporting Analyst

AVP – Agency Management