PQShield

Customer Engineering Lead

PQShield

full-time

Posted on:

Location Type: Hybrid

Location: Anywhere in Europe

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Job Level

Senior

About the role

  • Managing customer issues in line with contracted SLAs
  • Maintaining the company’s reputation for technical excellence and engineering support
  • Post-delivery communication between engineering and customers
  • Developing fixes and workarounds for issues in collaboration with the engineering team
  • Collaborating with the engineering team to identify and holistically fix recurring or systematic issues at the root cause
  • Working with test assets such as FPGAs, simulation environments, and customer platforms
  • Acting as a “friendly customer” to stress-test production IP, pushing the limits to pre-emptively uncover quirks and flaws
  • Occasional travel to customer premises, as required

Requirements

  • Required - experience working in a similar customer engineering / FAE role
  • Proven ability to communicate complex technical details and workaround/update/upgrade pathways
  • Required - experience in at least one relevant technical discipline e.g. Software development, embedded software / firmware development, ASIC implementation, RTL development / integration / verification
  • Highly desirable - proven track record configuring, optimising, and managing issue tracking and customer delivery systems e.g. Jira Service Management, SFTPgo
  • Desirable - direct experience integrating, implementing, or using cryptographic IP (e.g. in ASIC / FPGA / SW stack)
  • Excellent empathetic skills
  • Excellent analytical and problem-solving skills
  • Curiosity, and a desire to break things
Benefits
  • Unparalleled opportunities to learn and accelerated career development.
  • A collaborative, team environment with people who truly love what they do.
  • Competitive salary and share option scheme.
  • Flexible and hybrid working, and a working from home budget.
  • Private health insurance for yourself and your family.
  • 25 days annual leave (plus bank holidays and two wellness weeks).
  • 50% gym membership discount.
  • The chance to work with a spirited, smart, and friendly team!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software developmentembedded software developmentfirmware developmentASIC implementationRTL developmentintegrationverificationissue trackingcustomer delivery systemscryptographic IP
Soft skills
communicationempathyanalytical skillsproblem-solvingcuriosity