PPRO

Associate Director, Account Management

PPRO

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Job Level

Senior

About the role

  • Manage some of the largest accounts at PPRO, driving new commercial opportunities with key decision-makers and influencers
  • Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
  • Behave as a role-model within the Commercial team, sharing best-practise and insights to upskill colleagues
  • Develop and execute account plans to grow revenue and portfolio share
  • Identify and pursue cross-selling and upselling opportunities
  • Manage contract negotiations and renewals
  • Ensure customer satisfaction and retention
  • Analyse and report on account performance and market trends
  • Develop and implement strategies to mitigate risk and increase customer loyalty
  • Collaborate with cross-functional teams to deliver on customer needs and objectives

Requirements

  • 10yrs+ payments experience in account management, partnerships and or sales
  • Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
  • Proven track record of achieving revenue targets and growing portfolio share
  • Strong business acumen and analytical skills
  • Excellent communication and interpersonal skills
  • Experience managing complex contract negotiations and renewals
  • Ability to work independently and as part of a team in a fast-paced environment
  • Experience in the technology or software industry is a plus
Benefits
  • Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all.
  • Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.
  • Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.
  • Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
  • Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.
  • Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementpartnershipssalescontract negotiationsrevenue targetsportfolio shareanalytical skillsrisk mitigation strategiescustomer loyalty strategies
Soft Skills
relationship buildingcommunication skillsinterpersonal skillsbusiness acumenteam collaborationindependencefast-paced environment adaptability