Technical Account Manager
PPRO
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Build and maintain relationships with key customers passionate about payments
- Bridge technical and commercial teams to ensure successful product integration
- Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management
- Lead technical implementations from pre-sales to go-live, acting as the primary technical contact
- Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation
- Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations
- Support and grow client accounts, identifying opportunities and providing technical consultancy
- Monitor post-go-live performance and drive continuous improvement through client feedback
- Represent client needs internally, collaborating with support, engineering, and product teams
- Help shape product development based on client feedback
- Build strong client relationships, transforming customers into partners
- Facilitate communication between technical and business teams
- Lead issue resolution and ensure smooth operations
Requirements
- Minimum of 5 years of experience in a similar role
- Experience in Payments in a technical/product role supporting external clients
- Good understanding of how APIs operate and are documented
- At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
- Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
- Strong customer acumen
- Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
- Can speak and engage with technical teams
- Confirms and clarifies information gained from listening to customers before transmitting / sharing
- Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
- Knowledge of the software development process
Benefits
- Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation.
- 28-day holiday allowance.
- Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
- GBP 500 annual budget to support your professional growth.
- Leadership cafés, on-the-job training, and other development opportunities.
- Medical insurance (BUPA health care plan)
- 5% matching pension plan through Now Pensions.
- Enhanced family leave to support during key life moments.
- Workplace Nursery Scheme - Save on childcare through salary exchange.
- Gym membership support.
- Mental health platform for one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
- Pet-friendly office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API documentationdata analysistechnical consultancyproject managemententerprise-level troubleshootingcustomer onboardingproduct integrationcontinuous improvementsoftware development process
Soft Skills
relationship buildingcustomer acumeninfluencing skillscommunicationcollaborationexpectation managementproblem-solvingactive listeningnegotiation