Customer Service Manager
PPG
full-time
Posted on:
Location Type: Hybrid
Location: Strongsville • Ohio • United States
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About the role
- Provide the direction and focused initiatives to Customer Service supervisory team focused on efficiency, effective touchpoints and quality to increase growth and overall customer satisfaction
- Work with Customer Service leaders to maintain standard operating procedures that maximize organizational efficiency, effective touchpoints and high levels of service through the use of KPI's and SLA's
- Responsible for the recruitment and development of employees to expand roles, responsibilities and skills
- Foster a culture of teamwork, collaboration and a 'can-do' attitude while building high levels of accountability and sharing best practices across the region or globe
- Develop the individuals to gain full understanding of market strategy, route to market, sales and marketing campaigns and climate
- Support priorities and direction for Commercial Excellence projects that have a direct or indirect impact on the USCA Customer Service teams
- Collaborate with functional teams to ensure alignment on business objectives, targeted strategies for improved service, customer support and revenue growth
Requirements
- Bachelor's degree or equivalent experience required
- 5-7 years Customer Service Management preferred
Benefits
- Medical
- Dental
- Vision
- 401k Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipteamworkcollaborationaccountabilitycommunicationemployee developmentcustomer satisfactionorganizational efficiencyproblem-solvingstrategic thinking
Certifications
Bachelor's degree