Product Support Specialist II – MicroGrid, Power Gen, Switchgear, PLC
PowerSecure, Inc.
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Tech Stack
About the role
- Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators
- Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site
- Aid on complex start-ups
- Field troubleshooting, technical support via phone assistance and occasionally onsite
- Provide control of onsite engineering changes to drawings and settings files
- Effectively communicate open action items to proper initiatives for action planning and task assigning
- Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures
- Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs
- Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications
- Ability to troubleshoot and provide technical assistance on: PowerGen Products such as Volvo or PSI
- Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear
- Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s
Requirements
- 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems
- Bachelor’s degree in electrical engineering can substitute for 4 years of experience
- Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings
- Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators
- Commissioning and field experience are recommended
- NFPA 70 ARC Flash Certified preferred
- Valid Driver’s License
- Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices
- Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory
- Ability to troubleshoot Switchgear and/or PowerGen equipment and systems
- Ability to understand and follow project scopes
- Ability to learn PowerSecure Microgrid Solution Products
- Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations
- Possess excellent time management skills
- Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision
- Ability to lead Root Cause Analysis events to analyze field failures
- Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
Benefits
- Medical, dental, vision and life insurance coverage
- Competitive pay and a matching 401 (k) plan
- Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
- Flexible spending accounts/Health savings account
- Wellness Incentive Programs
- Employee Referral Program
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PowerSecure MicroGrid equipmentswitchgeargeneratorsPLC programmingprotective relaysfield troubleshootingelectrical schematicsmechanical schematicsAC/DC electrical theoryroot cause analysis
Soft Skills
analytical skillsproblem-solving skillstime managementinitiativecommunication skillstask assigningaction planningleadershipcustomer satisfactionprioritization
Certifications
Bachelor's degree in electrical engineeringNFPA 70 ARC Flash CertifiedValid Driver's License