Sales Support Representative
PowerSecure, Inc.
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Interface with key clients to drive and accelerate resolution to commercial support issues.
- Collaborate closely with the EAM, following their direction to effectively prioritize tasks and coordinate interactions with both internal and external stakeholders.
- Leverage strong understanding both client and PowerSecure systems to streamline order conversions, financial consolidation and deliverables.
- Work with internal and external stakeholders to understand project milestones, resolution of change orders, client payment status, and project completion.
- Provide daily/weekly updates on progress and status of critical sales administrative tasks.
- Master the change order process to provide visibility and resolution and to shorten the life cycle from start to finish.
- Participate in key client meetings with the EAM to develop and elevate key business relationships.
- Utilize exposure with client and EAM to develop key commercial sales competencies to be considered on the bench for potential client facing roles.
- Create client relationships through a cadence of engagement to accelerate resolution and alignment.
- Understand our core energy resiliency solutions and be able to apply clear designation of scope, price and invoicing on major projects.
- Work with internal stakeholders to resolve issues with client commitments around schedule, pricing and deliverables.
- Address multiple layers of organizational engagement from site maintenance & operations to C level financial and sustainability dimensions.
- Bring the voice of the customer into the PowerSecure business to influence and improve product development and service offerings.
- Partner and collaborate with other Sales Team members, Marketing, Project Development, Product Engineering and Services to identify and grow opportunities within the assigned segment.
- Engage with proposal development, estimation, and project development engineering to develop and present proposals that meet customer requirements.
Requirements
- BA/BS in Business or related field is preferred. Will consider an equivalent combination of education and experience.
- A minimum of 4 years of related experience is preferred.
- A practical and working knowledge of commercial administration and business contracts is preferred.
- Interest and ability to deal with customers with tact, patience and grace.
- Fluency with Microsoft Office product suite. Excel experience a must.
- Critical reading and analytical skills.
- Strong organizational skills.
- Ability to manage workload through challenging scheduling issues with strict deadlines.
- Ability to work independently and multi-task in fast paced environment.
- High energy level with ability to take initiative.
- Strong leadership, communication, problem-solving, and decision-making abilities to interact with internal and external audiences on technical and financial topics.
- Strong analytical, organizational, and creative thinking skills.
- Process oriented, with demonstrated attention to detail.
- Strong aptitude to understand PowerSecure energy resiliency solutions.
- Team oriented with collaborative style.
Benefits
- Frequent travel may be required for training or meetings.
- Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary.
- Be flexible for after-hours tasks, as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial administrationbusiness contractsproject developmentproposal developmentfinancial consolidationorder conversionschange order processanalytical skillsMicrosoft Excelenergy resiliency solutions
Soft Skills
communicationproblem-solvingdecision-makingorganizational skillsleadershiptactpatiencegraceinitiativecollaborative style