Sales Support Representative
PowerSecure, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interface with key clients to drive and accelerate resolution to commercial support issues.
- Collaborate closely with the EAM, following their direction to effectively prioritize tasks and coordinate interactions with both internal and external stakeholders.
- Leverage strong understanding both client and PowerSecure systems to streamline order conversions, financial consolidation and deliverables.
- Work with internal and external stakeholders to understand project milestones, resolution of change orders, client payment status, and project completion.
- Provide daily/weekly updates on progress and status of critical sales administrative tasks.
- Master the change order process to provide visibility and resolution and to shorten the life cycle from start to finish.
- Participate in key client meetings with the EAM to develop and elevate key business relationships.
- Utilize exposure with client and EAM to develop key commercial sales competencies to be considered on the bench for potential client facing roles.
- Create client relationships through a cadence of engagement to accelerate resolution and alignment.
- Understand our core energy resiliency solutions and be able to apply clear designation of scope, price and invoicing on major projects.
- Work with internal stakeholders to resolve issues with client commitments around schedule, pricing and deliverables.
- Address multiple layers of organizational engagement from site maintenance & operations to C level financial and sustainability dimensions.
- Bring the voice of the customer into the PowerSecure business to influence and improve product development and service offerings.
- Partner and collaborate with other Sales Team members, Marketing, Project Development, Product Engineering and Services to identify and grow opportunities within the assigned segment.
- Engage with proposal development, estimation, and project development engineering to develop and present proposals that meet customer requirements.
Requirements
- BA/BS in Business or related field is preferred. Will consider an equivalent combination of education and experience.
- A minimum of 4 years of related experience is preferred.
- A practical and working knowledge of commercial administration and business contracts is preferred.
- Interest and ability to deal with customers with tact, patience and grace.
- Fluency with Microsoft Office product suite. Excel experience a must.
- Critical reading and analytical skills.
- Strong organizational skills.
- Ability to manage workload through challenging scheduling issues with strict deadlines.
- Ability to work independently and multi-task in fast paced environment.
- High energy level with ability to take initiative.
- Strong leadership, communication, problem-solving, and decision-making abilities to interact with internal and external audiences on technical and financial topics.
- Strong analytical, organizational, and creative thinking skills.
- Process oriented, with demonstrated attention to detail.
- Strong aptitude to understand PowerSecure energy resiliency solutions.
- Team oriented with collaborative style.
Benefits
- Frequent travel may be required for training or meetings.
- Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary.
- Be flexible for after-hours tasks, as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial administrationbusiness contractsproject developmentproposal developmentfinancial consolidationorder conversionschange order processanalytical skillsMicrosoft Excelenergy resiliency solutions
Soft skills
communicationproblem-solvingdecision-makingorganizational skillsleadershiptactpatiencegraceinitiativecollaborative style