Education Impact Consultant
PowerSchool
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $58,700 - $79,400 per year
About the role
- Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
- Serve as an adoption advisor to clients who need additional product support during their client journey
- Meets with key client stakeholders identified by teammates to consult on adopting and using the implemented software
- Partner with the Customer Success Manager to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
- Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
- Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
- Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
- Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
- Upon request, engage with identified client to provide recommendations for optional product usage
- Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
- Serve as an internal consultant to other projects functions related to solutions where EIC has expertise.
- As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
- Facilitate EIC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
- All other duties as assigned by management.
Requirements
- Bachelor’s degree required
- 2-3 years of educational technology experience with proven ability to share best practices and strategies for driving adoption and usage of educational solutions.
- 2-3 years of related experience with proven ability to help lead a multidisciplinary team, project operations, and cultivate business development opportunities.
- Experience with the PowerSchool SchoolMessenger platform required
- Commitment to exceptional client service and confidently lead with credibility.
- Flexible, self-starter possessing intellectual curiosity.
- Creative problem-solving ability and a consultancy mindset.
- Ability to move multiple engagements forward while working at a detailed level.
- Able to follow, critically evaluate, and improve upon current processes.
- Strong organization and time management skills.
- Strong oral presentation and written communication skills.
- Excellent research and project management skills
- Excellent attention to detail and ability to work with large data sets with accurate results.
- Expert in MS Office Suite particularly PowerPoint, Excel, and Word.
- Experience with Gainsight and Salesforce is a plus.
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
educational technologyPowerSchoolSchoolMessengerdata analysisproject managementprocess improvementpresentation skillsresearch skillstime managementattention to detail
Soft Skills
client serviceleadershipproblem-solvingorganizational skillscommunication skillsflexibilityintellectual curiosityconsultancy mindsetcreativitymultidisciplinary teamwork
Certifications
Bachelor’s degree