Senior Program Management Lead
Citi
Senior Program Manager
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contract
Posted on:
Location: 🇺🇸 United States
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💰 $110,000 - $140,000 per year
Job Level
Senior
About the role
- Drive the direction of the overall program lifecycle, assuring that all aspects of AidKit are being used correctly and effectively by partners and recipient, that the assistance dollars are reaching recipients in a timely manner, and that reporting and reconciliation processes are completed
- Build and manage lasting relationships with our key government and non-profit partners
- Collaborate with our customers, partners, and the AidKit technical team to design and build the tools to support financial assistance programs
- Take responsibility for ensuring accessible design and dignified user experience by performing user experience testing, gathering and implementing feedback from stakeholders, and translating program needs to our software engineers
- Manage the program using data driven decisions using data analysis and visualization tools
- Drive resolution of critical issues for customers, partners, and beneficiaries, including root cause analysis and course corrections resulting in more efficient program implementation
- Manage multiple programs simultaneously
Requirements
- You are located in the US
- You care deeply about the mission of direct aid and supporting anyone who needs help, no matter where they come from
- You are committed to putting the people we serve first and using the recipients-first mindset as a compass to guide decision making
- You are driven, deliberate, and analytical
- You are a team player and you know when to ask for help
- You have a bachelor’s degree and 5+ years of professional experience in program management or a masters’ degree and 3+ years of professional experience (assuming relevant coursework). We will also consider those with equivalent experience.
- You have experience working with or for nonprofits, NGOs, or in the human services sector. Bonus if your background include delivering services to vulnerable populations domestically or internationally
- You have a proven track record of managing multiple programs simultaneously
- You have previous experience implementing technology to meet program needs
- You are tech-savvy; comfortable with data and databases
- You are outcomes-oriented and able to manage a variety of internal and external stakeholders to keep programs on schedule and deliver results
