Postscript

Onboarding Specialist

• Guide largest customers through Postscript setup process and ensure strong return in first 60 days
• Run one-on-one onboarding sessions covering list growth, automations, campaigns and more
• Design creative onboarding strategies to fuel immediate growth
• Meet and exceed onboarding health targets
• Strategize marketing strategies with customers to drive growth
• Build strong relationships and ensure long-term brand loyalty
• Follow up to resolve technical issues and collaborate with sales and product teams to improve customer journey
• Develop deep expertise in product, services, marketing technology domain, compliance and industry trends

Customer Onboarding Specialist

Solutions Engineer

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life.
You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts.
You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS strategies.
Serve as a trusted technical advisor throughout the sales cycle, instilling confidence in prospects by showcasing a deep understanding of both the product and the customer's business needs.
Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases.
You’ll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized.
As a Solutions Engineering team member, you’ll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.
All positions at Postscript are fully remote.