Senior Customer Onboarding Manager

Postscript

Senior Customer Onboarding Manager guiding top customers through Postscript setup. Ensuring customers optimize campaigns and receive strong returns during their first 60 days.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $97,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, multi-channel marketing strategy, and lifecycle marketing concepts. Proven ability to coach and mentor team members while driving consistent onboarding experiences and collaborating across sales and product teams.

Highest-signal resume keywords

Customer OnboardingMulti-Channel Marketing StrategyCoaching And MentoringProject ManagementLifecycle And Retention Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Framework DevelopmentCampaign SequencingAutomation DesignList SegmentationProblem Solving

Soft Skills

Process OrientationCollaborationCommunication

Tools & Technologies

SaaSMartechEcommerce Platforms

Industry Keywords

Customer JourneyComplianceRegulatory ConsiderationsEngagementRetention Programs

About the role

Key responsibilities & impact

Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
Grow and develop junior team members and act as an escalation point
Consistently meet and exceed onboarding health targets
Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience
Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters
Guide customers through multi-channel marketing strategy, helping them understand how to coordinate messaging across channels to maximize reach, engagement, and revenue
Develop onboarding frameworks and best practices that account for the full breadth of a customer's marketing stack, ensuring Postscript is deeply integrated into their broader retention and lifecycle programs

Requirements

What you’ll need

5+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
Experience project managing multiple priorities with Enterprise-level customers
Ecommerce or martech experience highly preferred
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Experience in a high-growth, early stage environment preferred
Experience working with or onboarding customers across multiple owned marketing channels (e.g. SMS, push, direct mail, or similar); comfort speaking to cross-channel strategy and how channels complement one another is a strong plus
Familiarity with lifecycle and retention marketing concepts — including list segmentation, campaign sequencing, and automation design — across more than one channel

Benefits

Comp & perks

Salary range of USD $97,000-$117,000 base plus quarterly variable compensation & significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We're passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance