Solutions Engineer – Growth
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Technical Onboarding Specialist
PostHog
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Open SourceSQL
About the role
- Perform health checks on implementations of customers about to pay their first bill using tracked usage data
- Make contact with these customers to set them up for success and ensure they can see subscription value from the start
- Present an adoption pathway and educate customers on benefits of additional PostHog products they may not be using
- Find and implement opportunities for automation in the onboarding process
- Work with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus
- Act as a trusted advisor to technical customers, advising on configuration and cost optimisation
- Shape a new part of the sales team combining technical expertise and customer relationship skills
Requirements
- Must be located in San Francisco area (in-office role)
- Comfortable coming into the office 5x week
- Able to go deep on understanding PostHog’s products, including Feature Flags and Data Warehouse
- Ability to advise on configuration best practices for companies with multiple products and applications, including SDK tradeoffs and implementation
- Strong customer focus — help users and remove blockers
- Commercially-minded — think about growth and retention of revenue
- Good at finding creative ways to engage customers who may never have spoken with us before
- Experience onboarding customers to a technical product and helping them use it in a meaningful way
- Nice to have: Experience with developer tools (product analytics, session replay, feature flags, A/B testing, data warehouses, data pipelines)
- Nice to have: Pre-sales, technical account manager, or support-type role experience
- Application requires resume and asks about location and sponsorship
