Possible

Compliance

• Ensure that Possible adheres to applicable laws and regulations by helping to maintain and expand Possible's compliance management system, including vendor and complaint management and employee training.
• Collaborate with Compliance management in maintaining and accomplishing the monitoring and testing program pertaining to Possible's products and services.
• Help ensure Possible’s policies and procedures remain current with regulatory change and requirements.
• Analyze and respond to complaints, including tracking and reporting of trends, patterns and high risk indicators that require root cause analysis.
• Review advertisements and communications for compliance with applicable regulations while keeping our customers’ perspectives in mind for UDAAP.
• Assist colleagues and the company's Bank partners with compliance through advice, guidance, and oversight of new and changing products and processes
• Ensure compliance related issues are collected and remediated through the issues management program.
• Develop and assist in the implementation of new compliance related processes and special projects.
• Assist management and the compliance team with responses to state and Bank partners’ examinations and audits.

Compliance Manager

Customer Support

• Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
• Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
• Posses a comprehensive understanding our company mission, products, and full range of services offered

Compliance Manager

Customer Support Agent