Positivo Tecnologia

Senior Service Consultant – Technical Support Networks

Positivo Tecnologia

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Job Level

Senior

Tech Stack

ERPPython

About the role

  • Prospect, evaluate and accredit new partners at regional and national levels, ensuring infrastructure, technical capacity and alignment with business requirements.
  • Ensure that network companies maintain up-to-date registration, fiscal, tax and financial compliance, and insurance policies in accordance with operational requirements.
  • Monitor the performance of third-party ATPs (Positivo Technical Assistance providers) through management systems, identifying gaps, delays and process deviations, and proactively addressing issues.
  • Monitor service quality and compliance with contractual deadlines, maintaining continuous follow-up with partners.
  • Conduct technical visits to partners and customers, supporting network development and improving service execution.
  • Oversee inventories, stock levels and parts movements, ensuring appropriate conditions for service delivery.
  • Lead negotiations with partners in situations not covered by contracts, seeking solutions aligned with operational needs.
  • Identify operational bottlenecks and improvement opportunities, structuring and tracking action plans.
  • Prepare reports and management presentations, supporting monitoring of KPIs, ticket backlog and network performance.
  • Interact with support areas to continuously improve processes and operations.

Requirements

  • Bachelor’s degree in Business Administration, Accounting, Economics, Engineering or related fields.
  • Advanced Microsoft Office (Word, Excel, PowerPoint).
  • Experience executing methodical processes, ensuring organization, consistency and completion of stages.
  • Experience in Technical Support / After-Sales Service.
  • Knowledge of SAP or other ERP systems.
  • Knowledge of IT (software and hardware).
  • Python and Power BI – a plus.
Benefits
  • Health and dental plans
  • Zenklub: health and wellness platform, including psychological counseling
  • Casa da Saúde: medical and dental consultations, as well as clinical tests
  • Gympass
  • On-site cafeteria
  • Pharmacy discounts
  • Medical emergencies: agreement with the health plan for home or telephone care
  • Semi-flexible working hours
  • Hybrid work model
  • Childcare assistance and maternity kit
  • Discounts at Universidade Positivo (UP) - for employees and dependents
  • Saber Mais: Professional Development Portal
  • Discounts at Colégio Positivo for employees’ children
  • PPR (Profit Sharing Program)
  • Good Card: voucher accepted at over 130,000 establishments
  • Life insurance
  • Payroll-deductible loans
  • Transportation voucher or parking
  • Parceiro Positivo: site offering discounts on our products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportAfter-Sales ServiceSAPERP systemsPythonPower BIMicrosoft OfficeExcelWordPowerPoint
Soft Skills
negotiationproblem-solvingorganizational skillscommunicationleadershipmonitoringreportingprocess improvementcollaborationanalytical skills
Certifications
Bachelor’s degree