Positivo Tecnologia

Customer Success Analyst (Mid-level) – Implementation

Positivo Tecnologia

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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About the role

  • Lead implementation projects from kickoff through go-live, ensuring deadlines, scope, and quality are met.
  • Serve as the primary strategic point of contact for the client during implementation.
  • Conduct executive and operational meetings.
  • Identify risks, anticipate bottlenecks, and propose solutions.
  • Ensure alignment across internal teams (product, support, sales, etc.).
  • Monitor project metrics and communicate status in a structured manner.
  • Deliver a consultative experience that goes beyond operational tasks.

Requirements

  • Strong project management skills (schedules, risks, scope, stakeholders).
  • Clear, assertive, and strategic communication.
  • Decisive, results-oriented approach.
  • Ability to handle demanding clients and complex scenarios.
  • Organized and autonomous.
  • Proactive, take-charge profile: does not wait, drives initiatives.
  • Bachelor's degree completed: Business Administration, Engineering, Project Management, or related fields.
  • Advantage: Experience implementing educational solutions or SaaS.
  • Experience with B2B clients.
  • Familiarity with agile methodologies.
  • MBA or courses in customer service or customer experience.
Benefits
  • Health and dental plans
  • Zenklub: mental health and wellness platform, including psychological care
  • Casa da Saúde: general and dental consultations, plus clinical exams
  • Cafeteria or Meal Allowance
  • Pharmacy Discount
  • Medical Emergencies: agreement with the health plan for home or telephone assistance
  • Semi-Flexible Hours
  • Hybrid Work
  • Childcare Assistance and Maternity Kit
  • Discounts at Universidade Positivo (UP) – for employees and dependents
  • Saber Mais: Professional Development Portal
  • Discounts at Colégio Positivo for employees' children
  • PPR (Profit-Sharing Program)
  • Good Card: voucher accepted at more than 130,000 establishments
  • Life Insurance
  • Payroll-Deductible Loan
  • Private Pension
  • Transportation Voucher or Parking
  • Parceiro Positivo: website with discounts on our products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk managementscope managementstakeholder managementagile methodologiesSaaS implementationeducational solutions implementation
Soft Skills
strategic communicationdecisiveresults-orientedorganizational skillsautonomousproactiveclient management
Certifications
Bachelor's degreeMBAcourses in customer servicecourses in customer experience