Positivo S+

Customer Service Analyst, Trilingual

Positivo S+

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Oracle

About the role

  • Order Cycle Management
  • Prepare routine purchase orders for customers and contract orders for the sales department.
  • Assist sales representatives with order administration, price approvals and requests for volume changes or corrections.
  • Review and act daily on orders: open, invoiced, overdue and backlog, ensuring the smooth flow of the order cycle.
  • Manage order cycle failures by interacting with internal areas (sales, logistics, finance, supply chain, audit, etc.) to release orders and resolve issues.
  • Customer Communication and Relationship
  • Serve as the focal point for servicing key accounts and distributors, ensuring specialized support.
  • Act as the interface between the customer and internal teams, supporting problem resolution, decision-making and delivery arrangements.
  • Provide information about products, lead times and pricing, responding to inquiries and requests via email and call center.
  • Participate in meetings with external customers for operational and strategic alignment.
  • Control, Analysis and Continuous Improvement
  • Notify sales representatives and managers about potential issues with contract or sales orders.
  • Anticipate billing-related issues by analyzing refusals and returns (causes, one-time reversal and permanent correction).
  • Monitor processes for internal and external audits, ensuring document compliance.
  • Analyze internal and customer processes, proposing improvements for efficiency, control and quality.

Requirements

  • Advanced Portuguese, English and Spanish (daily communication with customers and global internal teams) – required.
  • Previous experience in Customer Service, Inside Sales, Order Management or related areas.
  • Knowledge of the complete order-to-cash cycle.
  • Ability to handle multiple demands, a sense of urgency and a solution-focused mindset.
  • Strong communication, organizational and analytical skills.
  • Experience with large distributors or strategic accounts.
  • Knowledge of ERPs (SAP, Oracle or similar).
  • Experience supporting LATAM markets.
Benefits
  • Medical and dental plans.
  • Life insurance.
  • Meal allowance / Food voucher.
  • Transportation voucher.
  • Discount club.
  • Access to Wellhub (gyms) and Mente Tranquila.
  • Discount on Positivo products.
  • Partnership with a university.
  • And much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order cycle managementorder administrationprice approvalsbilling analysiscontract managementorder-to-cash cyclecustomer serviceinside salesanalytical skillsprocess improvement
Soft Skills
communication skillsorganizational skillsproblem resolutionsolution-focused mindsetability to handle multiple demandscustomer relationship managementstrategic alignmentsense of urgencyteam collaborationinterpersonal skills