Lead, coach, and support a team of customer-facing technical professionals.
Ensure direct reports are engaged, developing skills, and supported in their career growth.
Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture.
Balance team impact with sustainable workloads and healthy operating practices.
Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering.
Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives.
Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving.
Continuously improve playbooks, workflows, and offerings to better support customer outcomes.
Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts.
Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor.
Monitor trends in technical health and adoption, and understand how team actions influence outcomes.
Keep customer experience at the center of decision-making.
Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams.
Align technical engagement with Posit’s broader customer and business goals.
Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes.
Regularly review trends and outcomes to improve how the team operates and how customers are supported.

Requirements

Experience managing a technical team for complex technical solutions, especially in services delivery, solutions engineering, or technical account management.
Building and Delivering a Technical Account Management (TAM) offering: You have built and developed a TAM offering focused on driving technical adoption, platform stability, and customer value through prescriptive engagement strategies and a standard operational framework
Comfort operating in enterprise data science and IT environments, with familiarity or exposure to data workflows, data science software, R/Python, or Linux-based infrastructure. You don’t need to be a hands-on technical expert, but you understand the technical context well enough to guide strategy, coaching, and operations.
Customer-First Mindset: You prioritize delivering exceptional customer experiences, ensuring your team’s work removes technical barriers and enables successful adoption of Posit’s products.
Cross-Functional Collaboration: You can partner effectively across Sales, Customer Success, Product, Engineering, Support, and Documentation teams to align goals, resolve challenges, and improve the end-to-end customer experience.
Continuous Improvement & Insight-Driven Decision Making: You are curious about patterns and trends, use insights to improve team operations, and ensure learnings from customer engagements inform proactive improvements to products, processes, and programs.

Benefits

100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.
After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Technical Account ManagementData workflowsData science softwareRPythonLinux-based infrastructureSolutions engineeringServices deliveryOperational frameworkCustomer engagement strategies

Soft skills

LeadershipCoachingCustomer-first mindsetCross-functional collaborationContinuous improvementInsight-driven decision makingTeam engagementFeedback facilitationStrategic thinkingProblem-solving