Own the development and maintenance of internal dashboards and admin tooling (e.g., Retool) to improve operational efficiency across teams.
Build and manage third-party integrations (e.g., Intercom) to ensure accurate, real-time user metadata across Support and CS platforms.
Design and maintain systems for GMV reporting, payment reconciliation, and financial data accuracy.
Develop and iterate on dispute management tools to empower the Support team.
Triage and resolve on-call bugs and technical issues escalated by Success Managers, such as financial reporting discrepancies.
Support CRM migrations and integrations across platforms such as HubSpot and Planhat.
Translate internal stakeholder requests into scalable technical solutions that drive measurable operational improvements.

Requirements

Familiarity with backend technologies (e.g., Node.js) and database systems.
Understanding of RESTful APIs and experience working with them.
Ability to write clean, efficient, and well-documented code.
Strong problem-solving skills and attention to detail.
Good communication skills and ability to work effectively in a team environment.
Passion for creating products that connect people in the real world.
2+ years of experience with TypeScript and React.
A generalist, not a specialist: this role is an internal ops swiss army knife that will touch many different systems and problem spaces.
Has built an application end-to-end (frontend, backend, deployment); we need someone comfortable owning full projects across the stack, because the work will be diverse.
Someone who thrives on internal tooling and operations work, not just user-facing feature development.

Benefits

Health,Dental and Vision Insurance
Equinox Membership
Unlimited PTO
Team Events, Dinners, & Offsites, Free Event Tickets to Dope Shows
New MacBook
Daily Uber Eats Credit
Relocation bonuses are available for some out-of-state candidates.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Node.jsTypeScriptReactRESTful APIsbackend technologiesdatabase systemsclean codeefficient codewell-documented codedispute management tools

Soft Skills

problem-solvingattention to detailcommunicationteamworkoperational improvementsadaptabilitycreativitycollaborationownershippassion for product development