Portless

Implementations Engineer

Portless

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERPSQL

About the role

  • Ritz-Carlton Onboarding & Project Management: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones.
  • Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope.
  • Proactive Communication: Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate.
  • Technical Integrations & Data Migration: Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols.
  • Data Integrity: Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy.
  • Technical Troubleshooting: Resolve complex issues during the setup of Shopify configurations and custom integrations.
  • Operational Readiness & Inventory Inbounding: Partner with Operations to validate workflows for receiving, picking, and packing.
  • Supplier Orchestration: Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving.
  • Equipment & Layout Readiness: Ensure physical pack stations and replenish strategies are optimized for the merchant's profile.
  • Launch Excellence & Knowledge Transfer: Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy.
  • Technical Documentation & Handover: Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability.
  • Post-Launch Stabilization: Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare.
  • Onboarding Retro & Optimization: Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last.

Requirements

  • Fluent in English: Exceptional communication and presentation skills.
  • 3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles.
  • Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations.
  • Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment.
  • Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIEDIWMSOMSERPExcelSQLdata migrationtechnical troubleshootingproject management
Soft Skills
communicationpresentationproblem solvinganalytical skillsproactive approachcoachingstakeholder managementorganizational skillsattention to detailleadership