Portcast

Account Executive

• Develop and execute a strategic sales plan to expand our customer base and solidify our market presence, primarily focusing on acquiring new logos.
• Manage end-to-end sales from prospecting, qualification, customer research and demo meetings to negotiations & closing SaaS contracts with senior executives in B2B companies.
• Proactively hunt for new customers and nurture leads, leveraging personal network, proactive lead generation efforts, and market insights.
• Drive pipeline growth by identifying and engaging potential clients as well as forecasting sales targets.
• Collaborating with marketing and product teams to refine sales assets and product offerings.
• Work closely with Customer Success teams to ensure smooth handover of accounts after closing, facilitating a seamless transition for trial management and ongoing customer support.
• Provide regular updates on sales metrics, pipeline status, challenges, and support needs, while also offering insights for product improvements.

Account Executive – Logistics Tech/Visibility

Customer Success Manager

• Own the full customer lifecycle, from onboarding to renewal, ensuring a smooth, positive, and impactful experience.
• Serve as a trusted advisor to our clients, aligning Portcast’s solutions with their strategic goals and addressing their unique challenges.
• Identify and execute expansion opportunities (upsell, cross-sell, increased usage, new teams, new regions) by deeply understanding customer goals, pain points, and internal decision processes.
• Partner closely with Sales on trial conversion and commercial conversations, ensuring smooth handovers, strong engagement, and high conversion rates.
• Collaborate with cross-functional teams, including product and engineering, to communicate customer feedback and influence improvements that enhance Portcast’s value proposition.
• Develop and execute tailored success plans for each client, conducting regular check-ins, Quarterly Business Reviews (QBRs), and strategic sessions to drive adoption and satisfaction.
• Analyze customer data and metrics to provide actionable insights, continuously refining the client journey for optimal impact.
• Create and refine processes that streamline the customer journey, making it frictionless, value-driven, and measurable.
• Implement engagement strategies to drive customer retention and satisfaction, ensuring clients remain long-term advocates of Portcast.

Account Executive – Logistics Tech/Visibility

Customer Success Manager – Logistics