Port IO

Account Manager

Port IO

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
  • Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
  • Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs.
  • Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews.
  • Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies.
  • Translate product usage and outcomes into clear business value tied to commercial outcomes.
  • Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
  • Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

Requirements

  • 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
  • Spanish Fluency is a must.
  • Additional fluency in Portuguese is a major plus.
  • Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR.
  • Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
  • Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
  • Strong executive presence with the ability to influence economic buyers and senior stakeholders.
  • Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.
  • Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.
Benefits
  • Health insurance
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSaaS salesForecastingContract negotiationsUpsellCross-sellData-drivenStrategic planningRevenue forecasting
Soft Skills
Relationship buildingTrusted advisorExecutive presenceInfluencingCollaborationOrganizational skillsCommunicationCustomer advocacyNegotiationMulti-stakeholder management