Port IO

Account Manager

• Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
• Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
• Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs.
• Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews.
• Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies.
• Translate product usage and outcomes into clear business value tied to commercial outcomes.
• Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
• Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.