Porsche Digital

Customer Support

Porsche Digital

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services)
  • You identify, escalate, and resolve customer inquiries and complaints using our digital tools and your ability to engage with customers
  • You resolve complex customer inquiries by phone, email, chat, or video calls together with our Porsche experts
  • You participate in regular training to build expert knowledge about our products and services and thereby deliver the best possible customer service
  • You document all customer inquiries in our in-house CRM tool and thereby support the development of the CRH
  • You share your ideas and suggestions for improvement with your team
  • You stay up to date on all Porsche products/services and are an important part of customer retention

Requirements

  • Excellent verbal and written communication skills
  • Willingness to understand complex automotive products and services
  • Excellent German and English skills (additional languages a plus)
  • Motivated and empathetic personality, while also being assertive and self-confident
  • Well-structured and independent working style
  • Relevant experience in customer service and knowledge of the automotive industry are a plus
  • Willingness to work shifts (early, middle, and late shifts)
  • Willingness to work weekends, including Sundays and public holidays
Benefits
  • New office directly at Adlershof S-Bahn station
  • Dog-friendly office
  • Personal development budget
  • Permanent contract
  • 30 days of vacation
  • Competitive salary & bonus
  • Christmas and holiday pay
  • Pension and benefits plans
  • Subsidy for your BVG (public transport) ticket
  • Access to our corporate benefits
  • Option for mobility leasing (e.g., JobRad, VW Leasing)
  • Referral bonuses for recruiting new talent

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent verbal communicationexcellent written communicationmotivated personalityempathetic personalityassertive personalityself-confidentwell-structured working styleindependent working style