POPULOS

Infrastructure Support Analyst - Virtualization

POPULOS

full-time

Posted on:

Location Type: Office

Location: Salvador • Brazil

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Tech Stack

Citrix

About the role

  • Provide Level 2 support in Citrix environments
  • Diagnose and resolve critical incidents involving Citrix Virtual Apps and Desktops
  • Administration of Citrix DaaS and on-premises environments
  • Management and troubleshooting of Citrix DaaS and on-premises deployments
  • Performance analysis and environment tuning
  • Liaison with vendors for opening and managing technical support tickets
  • Technical documentation and development of best practices
  • Technical support for the Level 1 team
  • Participation in upgrades, migrations and improvement projects

Requirements

  • Strong experience with Citrix Virtual Apps and Desktops
  • Experience with Citrix DaaS and on-premises deployments
  • Knowledge of Active Directory and Group Policy (GPO)
  • Experience with Windows Server
  • Knowledge of performance troubleshooting
  • Experience with high-availability environments
  • Experience opening and managing vendor support tickets
  • Citrix certifications (a plus if you have them)
  • Experience in enterprise environments (a plus)
Benefits
  • Dental plan (Omint)
  • Health plan (Omint)
  • Life insurance (Omint)
  • Meal or food allowance — R$42.00/day
  • Transportation voucher (if needed) or fuel allowance
  • Language training subsidy
  • TotalPass
  • Birthday gift card
  • Morning and afternoon coffee at POPULOS
  • Certification and training program
  • Performance incentive program (performance evaluations, career planning, feedback)
  • Partnerships with educational institutions (FIA, FIAP, FGV, etc.)
  • Partnership with Sesc
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Citrix Virtual AppsCitrix DesktopsCitrix DaaSActive DirectoryGroup PolicyWindows Serverperformance troubleshootinghigh-availability environmentstechnical documentationenvironment tuning
Soft Skills
diagnosingresolving incidentsliaison with vendorsmanaging support ticketsparticipation in projects
Certifications
Citrix certifications