Poms & Associates

Employee Benefits Account Manager

Poms & Associates

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

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Salary

💰 $70,000 - $100,000 per year

About the role

  • Manage and service an assigned book of business, including escalated service and billing issues.
  • Maintain benefits administration portals (Employee Navigator, Rippling, Paylocity, etc.).
  • Research carriers, products, and services for small and middle market groups.
  • Assist clients with administrative setup and ongoing management of their benefits plans.
  • Prepare, process, review, and monitor policies, renewals, reports, applications, policy changes, billings, and contracts.
  • Collaborate with Producers, Account Managers, and Benefits Analysts on implementation and renewal processes.
  • Provide guidance and support related to state and federal compliance requirements (ERISA, COBRA, HIPAA, Healthcare Reform, Medicare).
  • Develop employee communications for open enrollment and wellness initiatives.
  • Maintain renewal reports, mailing lists, client data sheets, benefits booklets, and contribution sheets.
  • Perform marketing for small group accounts.
  • Conduct or assist with employee meetings (may include varying hours and locations).
  • Build and maintain strong carrier relationships and stay current with industry updates and offerings.

Requirements

  • Minimum of 3 years of related industry experience
  • Advanced knowledge of small and mid-size group benefits programs
  • Valid, unrestricted California Life & Disability License (with continuing education compliance)
  • Strong working knowledge of compliance regulations including ERISA, COBRA, HIPAA, Healthcare Reform, and Medicare
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
  • Exceptional verbal and written communication skills
  • Strong analytical skills with attention to detail and accuracy
  • Ability to work independently, exercise sound judgment, and meet deadlines
  • Professional presence with the ability to interface confidently with executive-level clients
  • Ability to thrive in a fast-paced, client-service driven environment
  • High school diploma or GED required; Bachelor’s degree preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits administrationpolicy managementcompliance regulationsanalytical skillsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointemployee communicationsmarketing for small group accountsadministrative setup
Soft Skills
verbal communicationwritten communicationattention to detailindependent worksound judgmentdeadline managementprofessional presenceclient service orientationinterpersonal skillscollaboration
Certifications
California Life & Disability License