Pompa Program

Social Media Engagement Specialist

Pompa Program

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $18 - $26 per hour

About the role

  • Respond to comments on our social content (organic posts, paid ads, reels, lives)
  • Send initial direct messages to people who show interest
  • Filter spam, scams, and off-topic comments
  • Route high-intent comments (people sharing health conditions or symptoms) to DM Setter
  • Route support questions (order issues, account problems) to Customer Support
  • Recognize crisis situations (mental health, severe health emergencies) and escalate immediately

Requirements

  • Speed & Accuracy: You can process high volumes quickly without sacrificing quality
  • Judgment Calls: You know when something is spam vs. a real person
  • Written Communication: Your messages sound human, not robotic
  • Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly
  • Independent Work: Remote role means you manage your own time
  • Experience with social media moderation or community management (a big plus)
  • Familiarity with health, wellness, or functional medicine content (a big plus)
  • Background in customer service or frontline support roles (a big plus)
  • Experience with StatusBrew, Sprout Social, or similar social management tools (a big plus)
Benefits
  • Health, Dental, Vision, Life Insurance options
  • Adaptive PTO and paid company holidays
  • Opportunities for professional growth and career advancement
  • Remote work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media moderationcommunity managementcustomer servicefrontline support
Soft Skills
speedaccuracyjudgmentwritten communicationindependent work